CHALK MARKS / COLUMN — If you craft a list of professionals who by virtue of their job knowingly undertake an effort they expect to go badly, it will be short. First responders at times of course, but for the most part, they train towards and anticipate success. A firefighter understands things can go wrong, but generally expects to put the fire out. The surgeon knows the risk of every incision, but in most cases, proceeds with the expectation that the outcome will be an improvement. There is one cadre of professionals however, that will leverage talent, skill, and effort in pursuit of something they suspect isn’t worth a white crayon and will likely end up bad and that’s operations officers.